Complaints handling and Resolution

  1. Our offices will be open during working hours and the Contact Centre is accessible 24/7.
  2. We will resolve all consumer queries at the first point of contact.
  3. We aim for quick and satisfactory resolution of complaints and update on progress in case of prolonged resolution.
  4. We expect clear and detailed facts about the complaint to ensure satisfactory resolution.
  5. You may appeal to Electricity Regulatory Authority (ERA) or the Electricity Disputes Tribunal (EDT) for unresolved or unsatisfactory resolution of your complaints.