- Our offices will be open during working hours and the Contact Centre is accessible 24/7.
- We will resolve all consumer queries at the first point of contact.
- We aim for quick and satisfactory resolution of complaints and update on progress in case of prolonged resolution.
- We expect clear and detailed facts about the complaint to ensure satisfactory resolution.
- You may appeal to Electricity Regulatory Authority (ERA) or the Electricity Disputes Tribunal (EDT) for unresolved or unsatisfactory resolution of your complaints.
