Reliability of electricity supply

We are committed to providing you with continuous, safe and reliable electricity supply at all times.

  1. In event of unplanned interruption or emergency, we will notify within 2 hours of the occurrence with estimates of power restoration time.
  2. We aim to restore power supply following an unplanned interruption as soon as practicable.
  3. Communication of date, time and duration for planned outages will be within 48 hours.
  4. We will restore electricity supply for a planned interruption within the specified time and where the time is likely to be exceeded, we will communicate accordingly.