We are committed to providing you with continuous, safe and reliable electricity supply at all times.
- In event of unplanned interruption or emergency, we will notify within 2 hours of the occurrence with estimates of power restoration time.
- We aim to restore power supply following an unplanned interruption as soon as practicable.
- Communication of date, time and duration for planned outages will be within 48 hours.
- We will restore electricity supply for a planned interruption within the specified time and where the time is likely to be exceeded, we will communicate accordingly.